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Last updated: July 2022
This data privacy notice explains how FD Technologies Plc and its affiliates (“FD”, “we”, “our”, or “us”) process personal data when providing technology issue tracking services to our customers (your employing organization), including in relation to the designated support portal (“Issue Tracking Services”).
How do we collect data?
We use different methods to collect data in relation to the Issue Tracking Services.
What data do we collect?
FD collects and processes the following categories of personal data when providing the Issue Tracking Services:
Why do we process data?
FD processes your personal data in order to provide the Issue Tracking Services to your employing organization. This includes:
On what basis do we use your personal data?
We process your personal data for the above purposes for our legitimate interests and the legitimate interests of your organization.
Such legitimate interests include:
Who do we share your data with?
We may share your personal data with our affiliates and trusted third parties in order to deliver the Issue Tracking Services to your employing organization. For example:
Will your personal data be transferred internationally?
As a global organization, we may need to transfer personal data outside of your country to our international affiliates and trusted third party providers. For example, our international FD affiliates may provide Issue Tracking Services in any of the territories across the world in which FD operates.
Where FD transfers personal data outside the UK, EEA or Switzerland to a third country that is not deemed to provide an adequate level of protection for personal data (such as by the European Commission for transfers from the EU, or by the UK Secretary of State for transfers from the UK), FD shall implement appropriate safeguards in accordance with applicable data privacy laws as necessary to ensure your personal data remains adequately protected.
Such measures may include entering into data transfer agreements including standard contractual clauses in the form approved by the European Commission (for transfers out of the EU), the UK Secretary of State (for transfers out of the UK), or other applicable competent data supervisory authority (as applicable). For further details of these relevant measures please contact us using the details indicated below.
How do we protect your data?
In accordance with applicable data privacy laws, FD takes appropriate technical and organizational measures to ensure a level of security for your personal data. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
How long do we keep your personal data?
FD will only keep your personal data for as long as necessary for the purposes set out in this data privacy notice and in order to provide the Issue Tracking Services. FD may retain personal data for such period afterwards as necessary to comply with our legal obligations, to exercise, establish and defend our legal rights, to maintain appropriate financial and other records (including records of ownership of our intellectual property), or comply with other record retention requirements under applicable law.
What rights do you have?
Under certain circumstances, you may have rights under data protection laws in relation to your personal data. You may have the right to request access to or ask that we change, update, or delete your personal data at any time.
If you are a resident of the UK or European Economic Area (EEA), you may also have the right in certain circumstances to:
If you wish to exercise any of the rights set out above, please send your request to email@example.com.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
For the purpose of EU and UK data privacy laws, FD Technologies Plc acts as controller of your data unless otherwise stated.
You can contact FD Technologies Plc using the details provided below, or via post at: FD Technologies Plc, Brian Conlon House, 3 Canal Quay, Newry, Co. Down, BT35 6BP.
If you have any questions in respect of this data privacy notice or how we process personal data in relation to the Issue Tracking Service, please contact us at: firstname.lastname@example.org.
If you are not happy with how FD processes your personal data, you may have the right to complain to the local data protection authority in your country. We would, however, welcome the opportunity to resolve any issue with you directly in the first instance.